Page: FAQ Trees Online

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We offer our plants in small formats, depending on the volume of the container in which they are produced:

• Small (100 ml): small trees approximately 20-30 cm tall
• Large (310 ml): small trees approximately 30-40 cm tall

The heights are for guidance only. They vary depending on the species and age of the plants.

Check the product details and choose your plants

The OnlineTree.com website contains a wealth of information to help you with your plant purchase. We suggest you consult our plant selection guide to facilitate your online shopping or our glossary to learn about certain terms.

The nursery blog provides many articles to guide you. The following two articles may be particularly helpful:

• How to Choose the Best Tree in Quebec
  
• Trees Suitable for Small Plots

Proceed with your purchase

Using our shop is simple and user-friendly.

For any problems or questions during your purchase, please feel free to contact us at info@arbresenligne.com

Absolutely! Fast delivery across Canada from late April to late October. Please note that order shipments are currently paused for the winter season. We will resume deliveries in spring 2025.

Quebec and Ontario:

A base fee of $25 is charged, plus 20% of the plants' value. Add $5 for a signature.

All other provinces of Canada:

A base fee of $50 is charged, plus 20% of the plants' value. Add $5 for a signature.

Collection at the nursery:

Preparation and packaging fee of $8. Free if you bring your own containers or boxes for transport (Don't forget them, it's advantageous for you!). Select the "nursery pickup" option at checkout on our online store. Our nursery is located in Saint-Jude in the Montérégie region of Quebec.

To ensure your plants arrive safely, they are individually wrapped and carefully placed in a cardboard box. We explain the entire order preparation and shipping process in this video.

Our primary shipping partner is the courier service GLS. We occasionally use Canada Post for certain regions that, in our experience, seem better served this way.

You can order all year round. However, the delivery of your plants depends on the season:

From November 1st to the end of April

No deliveries during winter.

We will resume shipments at the end of April, depending on the date of your order and the thawing situation in your geographical area.

From the end of April to May 31

We ship from Monday to Thursday.
Orders received from Thursday 12:00 PM to Sunday are shipped the following Monday.

Due to the high volume of orders at this time, shipping may be delayed.

From May 31 to October 31

We ship from Monday to Wednesday.

Orders received from Wednesday 12:00 PM to Sunday are shipped the following Monday.

We will notify you as soon as your order is shipped . Normally, it will arrive 24 to 48 hours later.

For more details, see our shipping policy

At Online Trees, the more you buy, the more you save! We offer a volume discount program that benefits our customers who place large orders! To find out the discount you will receive based on the value of your order, see the table below.

From $0.00 to $199.99 = 0% discount

From $200.00 to $299.99 = 5% discount

$300.00 and over = 10% discount

1. After receiving your order, you can keep your plants for 48 hours in a cool, dark place in their packaging.
2. You can also place them in a bucket, add soil and keep them moist without flooding the potting mix.
3. Keep them outside; they will be happy in these conditions until you plant them in their final habitat.

Our plants are hardy. From a very young age, they are grown outdoors on our production beds. They are already acclimatized to normal outdoor conditions. Therefore:

In spring

Even if the risk of frost has not passed, you can plant your seedlings, as long as the ground is thawed and you can work it.

In summer, during heat waves

1. Take your plants out of their box and place them in a shady corner.

1. Water them frequently so they don't lack water.

1. Wait until conditions have returned to normal before planting them in the intended location.

In the fall

You can plant your plants as long as the ground isn't frozen. See here all the advantages of autumn planting.

Trees and shrubs are planted in the same way. Our advice also applies to conifers. For all the steps to successful planting, click HERE

Do not disturb the root ball when removing the plant from its pot. Normally, when plants are grown in containers, the soil clings to the roots. The root ball doesn't come apart easily, so it's easy to remove the plant from its container.

1. Dig a trench twice as wide as the clod of earth, making sure the hole is deep enough.
2. Incorporate and mix into the extracted soil, a base fertilizer for shrubs or leaf mold for conifers.
3. Place the plants in the trench, respecting the spacing for the species.
4. Fill with improved soil.
5. Provide tutoring if necessary.
6. Water each plant thoroughly at the end of planting and during the first year.
7. For maintenance, prune after each growing season.

Check out our article to learn everything about cedar hedges.

Watering
Water your newly planted trees regularly. A young tree must not lack water, especially in its first year.

Fertilizing young trees

To ensure optimal growth and maintain good vigor, annual fertilization with a nitrogen-rich fertilizer will adequately stimulate your young tree. It is therefore important to carefully follow the recommendations on the product labels to respect the dosage and choose a product suitable for the type of tree.

For more information, see Fertilizing Trees and Shrubs in Quebec

The size

1. Do not prune your deciduous trees during their first year of planting and flowering. Formative pruning should begin in their second year after planting.

1. When a branch is cut, a wound is created. For the wound to close quickly, the surface area must be as small as possible.

1. It doesn't matter what angle you cut the branch from; the important thing is to be as close as possible to the beginning of the branch, without cutting the collar (where the branch grows).

Read our full article: How to Prune Deciduous Trees in Quebec

Yes, but we recommend repotting it as it grows. If you keep a tree in a pot, you'll also need to water it more frequently.

Please check the condition of your plants upon receipt.

Please see the Returns and Exchanges page for our return policy .